Refund policy
I take a lot of pride in what leaves this shop, and I want you to be happy with it.
My lifetime guarantee
Every piece is guaranteed for the life of the board against defects in how I built it: failed glue lines, improperly set inlays, cracks that aren't caused by drying out, and so on. If something I built fails, I'll repair or remake it and cover shipping both ways.
The guarantee doesn't cover damage from care: letting a board dry out (not reapplying oil or Board Butter), soaking or submerging it, running it through the dishwasher, or ignoring the care instructions that come with every board. Normal knife marks are part of using a cutting board and aren't a defect.
All sales are final
Every piece I sell is final sale, and I don't accept returns or exchanges. That includes:
- Made-to-order items (built after you order, including standard catalog sizes)
- Custom orders (custom size, wood, pattern or design)
- Ready to Ship items
- Anything personalized
- Board Butter and care products
Everything is still covered by my lifetime guarantee against build defects.
How to make a guarantee claim
Email team@whiteoakswoodworking.com with your order number and photos of the problem. If it's a build defect, I'll send you a prepaid label and instructions, then repair or remake it. Please don't ship anything back without contacting me first.
Damaged in shipping?
See my Shipping Policy. Report it within 48 hours with photos and I'll make it right.